❓ Frequently Asked Questions (FAQs)
🛒 Orders & Payments
Q. How do I place an order?
Simply select your product, choose the size/color, add it to your cart, and proceed to checkout. Follow the steps to complete your payment.
Q. What payment methods do you accept?
We accept Debit Cards, Credit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (available in select locations).
Q. Is it safe to make payments on your website?
Yes. All payments are processed through secure, encrypted, and trusted payment gateways.
🚚 Shipping & Delivery
Q. Do you ship across India?
Yes, we deliver to all major cities and towns across India.
Q. How long does delivery take?
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
Delivery times may vary due to external factors.
Q. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email.
🔄 Returns & Exchanges
Q. What is your return policy?
You can request a return or exchange within 7 days of delivery, provided the item is unused, unwashed, and in original condition.
Q. Can I exchange a product for a different size?
Yes, size exchanges are allowed subject to availability.
Q. Are there any non-returnable items?
Yes. Sale items, accessories, and personal-use items are non-returnable unless defective.
👕 Product & Sizing
Q. How do I choose the right size?
Please refer to our Size Guide available on each product page.
Q. Will the color of the product look exactly the same?
Colors may vary slightly due to screen settings and lighting.
Q. How should I care for my Ninja Store apparel?
Machine wash cold, do not bleach, and avoid direct sunlight for drying to maintain quality.
📦 Order Issues
Q. What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.
Q. Can I cancel my order?
Orders can be cancelled only before they are shipped.
📞 Support
Q. How can I contact Ninja Store?
You can reach us through the Contact Us page. Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM (IST).
🥷 General
Q. Are Ninja Store products unisex?
Yes, many of our designs are suitable for both men and women. Please check product descriptions for details.
Q. Do you offer discounts or promotions?
Yes, we regularly run offers. Subscribe or check our Offers section for updates.
Still have questions?
Visit our Contact Us page—we’re always happy to help.